Last updated: 10 September 2026
This policy applies to paid New Money Matrix digital courses, masterclasses, downloads, communities and related online education services.
1. No refunds after course access
All purchases become non-refundable once course access has been issued or made available. Access includes receiving login credentials, being added to a course or community, receiving a live-session link, opening or downloading paid material, or otherwise obtaining the purchased digital content.
2. Review the offer before payment
Please review the course description, curriculum, schedule, price, technical requirements and access details before purchasing. Questions should be sent to support before payment.
3. Duplicate or incorrect charges
If the same order is charged more than once, or the charged amount differs from the confirmed order amount, contact us promptly with the registered email address and transaction reference. A verified duplicate or incorrect charge will be corrected or refunded to the original payment method.
4. Payment completed but access not received
If payment is successful but access has not been delivered, first check the inbox and spam folder associated with the purchase, then contact support. We will verify the transaction and provide access. If we are unable to provide the purchased access after verification, an appropriate resolution or refund will be offered as required by applicable law.
5. Technical issues
Device, browser, internet or third-party platform issues do not automatically qualify for a refund. Contact support with screenshots and relevant details so we can make reasonable efforts to restore access or provide an alternative delivery method.
6. Cancellation
A one-time digital purchase cannot be cancelled after access has been issued. If a separately identified recurring subscription is offered, its checkout page will state the billing cycle and cancellation method. Cancellation stops future renewal charges but does not refund a completed billing period unless required by law.
7. Chargebacks and misuse
Please contact support before initiating a payment dispute so we can investigate. Fraudulent chargebacks, account sharing, copying or redistribution of paid material may result in immediate suspension while the matter is reviewed.
8. Mandatory rights
Nothing in this policy removes a remedy that must be provided under applicable consumer law, including where a paid service is not supplied, is materially defective or materially differs from the service advertised.
9. Refund support
To report a duplicate charge or access issue, provide your name, registered email address, transaction reference, purchase date and a short description:
- Email: support@newmoneymatrix.in
- Phone: +91 8318001753